Refund policy

RETURN & EXCHANGE POLICY — Hair Extensions

At Beach Seven Hair, we take hygiene and product quality seriously to ensure every customer receives fresh, untouched hair. Please read our policy carefully before making a return request.

1. Return Window & Eligibility

  • Returns are accepted within 30 days of delivery for items that are unused, unopened, and in their original packaging.

  • Final Sale: Customized, altered, clearance, or special-order items are not eligible for return or exchange.

2. Condition Requirements

  • Returned items must be in unworn, untouched condition—no brushing, trimming, coloring, washing, or removing from the weft.

  • Due to hygiene standards, we cannot accept returns of opened or used hair extensions.

3. Exchanges & Defective Items

  • If you receive a defective or incorrect product, please email us within 15 days of delivery at [email protected] with your order number and photos.

  • Once approved, we will replace the defective item at no cost to you. You are responsible for shipping the original item back to us.

4. Return Process

  1. Email [email protected] with your order number, reason for return, and photos (if applicable).

  2. Once approved, we will send you a Return Merchandise Authorization (RMA) number and return instructions.

  3. Ship your item back using a trackable shipping method.

  4. Once received and inspected, we will process your refund or store credit within 3–5 business days.

5. Refund Method

  • Refunds (when applicable) will be issued to your original payment method, minus any shipping costs.

  • In most cases, we offer store credit or exchanges instead of refunds.

6. Important Notes

  • All sales are final on “as-is,” clearance, or altered products.

  • Hygiene-first approach: We cannot accept returns of unsealed or used products.

  • Please inspect your extensions upon arrival and contact us within 15 days if there is any issue.

HAIR PERFUME

No Refunds on Perfume or hair Perfume

No Refunds on shipping costs for items already shipped out or processed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids I.e Perfume or hair perfume Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Beach Seven Hair Perfume — Exchanges Policy

We want you to love your Beach Seven Hair Perfume! If for any reason you need to exchange your purchase, here’s how it works:

Eligibility for Exchange

  • Exchanges are accepted within 14 days of receiving your order.

  • 50% of product must be left.

How to Request an Exchange

  1. Contact our customer support at [email protected] within 14 days of delivery.

  2. Include your order number, reason for exchange, and desired product or scent variant (if applicable).

  3. Our team will provide you with instructions and a return authorization if your exchange is approved.

Shipping for Exchanges

  • Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

  • We recommend using a trackable shipping service to return your item.

Processing Your Exchange

  • Once we receive and inspect the returned item, we will process the exchange and ship the new product to you.

  • Exchanges typically take 5-7 business days to process after we receive the return.

Damaged or Incorrect Items

  • If your hair perfume arrives damaged or you receive the wrong scent, please contact us immediately at [email protected].

  • We will cover return shipping and send you a replacement at no extra cost.

Thank you for choosing Beach Seven Hair — we appreciate your support and want you to have the best experience with our products!